Terms of Service

USER AGREEMENT

Red Rover Usage Agreement/Terms and Conditions

Welcome to Red Rover. Please read our Terms and Conditions carefully before continuing on with your use of this Website. IF YOU DO NOT AGREE WITH THESE TERMS, DO NOT USE THIS WEBSITE. These Terms and Conditions set forth the legally binding agreement between you and us when you use this website. You may use this website and the services and/or products offered here as long as you comply with the Terms and Conditions. By accessing or using this program, you agree to the Terms. Red Rover reserves the right, in its sole discretion, to modify, alter or otherwise update these Terms at any time. Such modifications shall be effective immediately upon posting. This Website will permit you to link to many other websites that may or may not be affiliated with this Website and/or Red Rover, and may have terms and conditions that differ from, or contain terms in addition to Red Rover.

Ownership, trademarks, Copyrights and Restrictions

This Website is controlled and operated by Red Rover, 1930 Poplar Street, Southern Pines, NC 28387. All content on this Website, including, but not limited to text, images, illustrations, audio clips, and video clips, is protected by copyrights, trademarks, service marks, and/or other intellectual property rights (which are governed by U.S. and worldwide trademark laws, copyright laws and treaty provisions, privacy and publicity laws, and communication regulations and statutes), and are owned and controlled by Red Rover or its affiliates, or by third party content providers, merchants, sponsors and licensors (collectively “Providers”) that have licensed their content or the right to market their products and/or services to Red Rover. Content on this Website or any Website owned, operated, licensed or controlled by the Providers is solely for your personal, non-commercial use. Red Rover grants you a limited, non-transferable license to use this Website in accordance with the terms and conditions of these Terms and Conditions. You may print a copy of the content and/or information contained herein for your personal, non-commercial use only, but you may not copy, reproduce, republish, upload, post, transmit, distribute, and/or exploit the content or information in any way (including by e-mail or other electronic means) for commercial use without the prior written consent of Red Rover or the Providers. Without the prior written consent of Red Rover or the Providers, your modification of the content, use of the content on any other Website or networked computer environment, or use of the content for any purpose other than personal, non-commercial use, violates the rights of the owners Red Rover and/or the Provider copyrights, trademarks or service marks and other proprietary rights, and is prohibited.

As a condition to your use of this Website, you warrant to Red Rover that you will not use this Website for any purpose that is unlawful or prohibited by these Terms, including without limitation the posting or transmitting of any threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material. If you violate any of these Terms, your permission to use this Website immediately terminates without the necessity of any notice. Red Rover retains the right to deny access to anyone at its discretion for any reason, including for violation of these Terms. You may not use any Website trademarks, service marks or copyrighted materials appearing on this Website, including but not limited to any logos or characters, without the express written consent of the owner of the mark or copyright. You may not frame or otherwise incorporate into another Website any of the content or other materials on this Website without prior written consent of Red Rover.

Use of Website

The services of Red Rover are available only to individuals who can form legally binding contracts under applicable law, and thus, are not available to minors. By using this Website, you represent that you are of sufficient legal age to use this Website and to create binding legal obligations for any liability you may incur as a result of the use of this Website. Use of this Website also warrants that the User is legally authorized to make the travel reservations or purchases made for either himself or herself or for another person for whom he or she is authorized to act. Use of this Website also means that the User agrees to the terms and conditions of purchase imposed by the supplier of travel services. The User also agrees to the payment of all amounts when due, including additional taxes and fees that may not be included in online credit card charges, and compliance with all rules regarding the availability of campgrounds. User shall also agree to pay all duties, taxes, and related charges arising out of its use of this Website and of the services provided herein. You may only use this Website to make legitimate reservations or purchases and shall not use this Website for any other purposes, including without limitation, to make any speculative, false or fraudulent reservations, or any reservation in anticipation of demand.

Content Guidelines

We appreciate hearing from you. Please be aware that by submitting content to this Website by electronic mail, postings on this Website or otherwise, including any campground reviews, questions, comments, suggestions, ideas or the like contained in any submissions (collectively, “Submissions”), you grant Red Rover and its affiliates a nonexclusive, royalty-free, perpetual, transferable, irrevocable and fully sub licensable right to (a) use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display and perform such Submissions throughout the world in any media, now known or hereafter devised; and (b) use the name that you submit in connection with such Submission. You acknowledge that Red Rover may choose to provide attribution of your comments or reviews at our discretion. You further grant Red Rover the right to pursue at law any person or entity that violates your or Red Rover’s rights in the Submissions by a breach of this Agreement. You acknowledge and agree that Submissions are non-confidential and non-proprietary.

The Site may contain discussion forums, bulletin boards, review services or other forums in which you or third parties may post reviews of travel experiences or other content, messages, materials or other items on the Site (“Interactive Areas”). If Red Rover provides such Interactive Areas, you are solely responsible for your use of such Interactive Areas and use them at your own risk. By using any Interactive Areas, you expressly agree not to post, upload to, transmit, distribute, store, create or otherwise publish through the Site any of the following:

  1. Any message, data, information, text, music, sound, photos, graphics, code or any other material (“Content”) that is unlawful, libelous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory, fraudulent or otherwise objectionable;
  2. Content that would constitute, encourage or provide instructions for a criminal offense, violate the rights of any party, or that would otherwise create liability or violate any local, state, national or international law, including, without limitation, the regulations of the U.S. Securities and Exchange Commission (SEC) or any rules of a securities exchange such as the New York Stock Exchange (NYSE), the American Stock Exchange or the NASDAQ;
  3. Content that may infringe any patent, trademark, trade secret, copyright or other intellectual or proprietary right of any party;
  4. Content that impersonates any person or entity or otherwise misrepresents your affiliation with a person or entity, including Red Rover;
  5. Unsolicited promotions, political campaigning, advertising, contests, raffles, or solicitations;
  6. Private information of any third party, including, without limitation, surname (family name) addresses, phone numbers, email addresses, Social Security numbers and credit card numbers;
  7. Viruses, corrupted data or other harmful, disruptive or destructive files;
  8. Content that is unrelated to the topic of the Interactive Area(s) in which such Content is posted; or
  9. Content or links to content that, in the sole judgment of Red Rover, (a) violates the previous subsections herein, (b) is objectionable, (c) which restricts or inhibits any other person from using or enjoying the Interactive Areas or the Site, or (d) which may expose Red Rover or its affiliates or its users to any harm or liability of any type.

Additional Guidelines

  • Review Guidelines

We want to hear about YOUR experience. Please refrain from offering third party information and opinions. We’d like your honest opinion about your experience but also ask that you provide factual, accurate information. Please don’t exaggerate or misrepresent your experience.  If you’d like to update or add to a past review, please just edit the review instead of creating a new one.

  • User Profile Guidelines

Your User account profile is designed to let people know who you are.  Please have fun with it, but please refrain from publishing inappropriate content.  Other Users want to read reviews from people they trust, so consider sharing information that lets people know more about you.

Business Owner Guidelines

Business owners should be running with the pack too – so, make sure your campground content is accurate and up-to-date.  Here are some guidelines for you as well:

  • Business Name & Address: Please provide only your name and address in the name and address fields.  The name field is used to generate your page url.  An accurate business name keeps the site clean and consistent for ease of use.  Your address is what populates your campground on the map, so please make sure it is accurate.
  • Photos: Business photos should be representative and relevant to your campground and experiences customers will have upon staying with you.  However, we reserve the right to remove any photo we feel is inappropriate, offensive and/or not relevant.  We also reserve the right to remove any photo that is of poor quality. (e.g. blurry)
  • About Your Business: You can use the “About Us” information field to tell people a little something special and unique about your campground. Please keep it relevant and fun.  Don’t use this feature to attack your competitors, reviewers, or Red Rover Camping — we’ll remove it, without notice, if we see it.
  • Reviews: Please do not post a review about your campground and do not allow immediate family or employees to post reviews. We also ask that you refrain from soliciting reviews from your customers.  We strive to grow a site that consumers know they can rely on and trust, and organic (rather than seeded) reviews are the right road to travel!

Red Rover takes no responsibility and assumes no liability for any Content posted, stored or uploaded by you or any third party, or for any loss or damage thereto, nor is Red Rover liable for any mistakes, defamation, slander, libel, omissions, falsehoods, obscenity, pornography or profanity you may encounter. As a provider of interactive services, Red Rover is not liable for any statements, representations or Content provided by its users in any public forum, personal home page or other Interactive Area. Although Red Rover has no obligation to screen, edit or monitor any of the Content posted to or distributed through any Interactive Area, Red Rover reserves the right, and has absolute discretion, to remove, screen or edit without notice any Content posted or stored on the Site at any time and for any reason, and you are solely responsible for creating backup copies of and replacing any Content you post or store on the Site at your sole cost and expense.

If it is determined that you retain moral rights (including rights of attribution or integrity) in the Content, you hereby declare that (a) you do not require that any personally identifying information be used in connection with the Content, or any derivative works of or upgrades or updates thereto; (b) you have no objection to the publication, use, modification, deletion and exploitation of the Content by Red Rover or its licensees, successors and assigns; (c) you forever waive and agree not to claim or assert any entitlement to any and all moral rights of an author in any of the Content; and (d) you forever release Red Rover, and its licensees, successors and assigns, from any claims that you could otherwise assert against Red Rover by virtue of any such moral rights.

Any use of the Interactive Areas or other portions of the Site in violation of the foregoing violates these Site Terms and may result in, among other things, termination or suspension of your rights to use the Interactive Areas and/or the Site. In order to cooperate with legitimate governmental requests, subpoenas or court orders, to protect Red Rover’s systems and customers, or to ensure the integrity and operation of Red Rover’s business and systems, Red Rover may access and disclose any information it considers necessary or appropriate, including, without limitation, user profile information (i.e. name, email address, etc.), IP addressing and traffic information, usage history, and posted Content. Red Rover’s right to disclose any such information shall take precedence over any terms of Red Rover’s Privacy Policy.

Prohibited Activity

The content and information on this Website (including, but not limited to, messages, data, information, text, music, sound, photos, graphics, video, maps, icons, software, code or other material), as well as the infrastructure used to provide such content and information, is proprietary to us. You agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through this Website. Additionally, you agree not to:

  1. use this Website or its contents for any commercial purpose with the exception of a campground owner promoting their campground; No other commercial content or linking will be tolerated.
  2. access, monitor or copy any content or information of this Website using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission;
  3. violate the restrictions in any robot exclusion headers on this Website or bypass or circumvent other measures employed to prevent or limit access to this Website;
  4. take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure;
  5. deep-link to any portion of this Website for any purpose without our express written permission; or
  6. “frame”, “mirror” or otherwise incorporate any part of this Website into any other website without our prior written authorization.
  7. attempt to modify, translate, adapt, edit, decompile, disassemble, or reverse engineer any software programs used by Red Rover in connection with the Website or the services.

Age and Responsibility

If you use this Website, you are responsible for maintaining the confidentiality of your account information and your password. You agree to accept responsibility for all activities that occur under your account or password. You represent that you are of sufficient legal age to use this Website and to create binding legal obligations for any liability you may incur as a result of the use of this Website. You understand that you are financially responsible for all uses of this Website by you and those using your login information.

Privacy

Our data encryption ensures that the information provided here is protected and secure.

Charge Identification

The charge to your Credit Card will show as a charge from Red Rover, LLC.  Please make note of this to avoid a frivolous Charge-Back process due to your failure to recognize this charge. Charge-Backs and other frivolous Credit Card challenges can result in legal action, collections, credit rating marks and refusal of your future business.

Pets

Each Affiliate Third Party Campground has their own pet policies in place. Please make note of the pet policy for any campground before booking reservations. Red Rover is not responsible for pet policies or charges incurred due to pet policies.

Minors

Persons under 21 years of age are not permitted to the make reservations using Red Rover. All users making reservations must be at least 21 years of age. Affiliate Third Party Campgrounds may have certain age requirements when checking in. Please check with campground. Red Rover is not responsible for check in policies or charges incurred due to check in policies at Affiliate Third Party Campgrounds.

Cancellation

Please see cancellation policy for exact terms. Red Rover is not responsible for fees incurred by non compliance.

Confirmation Email

Once your payment for a reservation through Red Rover is made, Red Rover will provide a written Reservation Confirmation by email. This Confirmation document includes additional terms and conditions and must be presented upon check-in.

Campground Rules

Guests are expected to abide by all rules of conduct at the campground they visit. Guests shall be responsible for all personal charges (e.g. telephone calls, meals, taxi fares, etc.), as well as any damage or loss to facilities. Red Rover is not responsible for any fees incurred by guest due to non compliance.

Name on Bookings

All bookings of reservations must be made in the EXACT name of the person traveling.

Check-In

You must contact the campground you are visiting for check-in hours.

Indemnification and Liability

You indemnify, defend, save and hold harmless Red Rover and Red Rover’s Licensors and their respective directors, officers, employees, servants, and agents (collectively called the IT Indemnified Parties ) from and against any and all claims, lawsuits, judgments, losses, costs, and expenses of any nature whatsoever (including reasonable attorney’s fees) arising hereunder which may arise from or be claimed against the IT Indemnified Parties in connection with the use of this Website, including, but not limited to, any loss or damage to property, or injury to or death of any person whomsoever, caused by or attributable to the Website, the use of the Website by you, or your directors, officers, employees, servants, agents, representatives, or independent contractors or any third party. Notwithstanding anything contained herein to the contrary, Red Rover shall not be liable for data input errors, lost data or other data related claims. With regard to Website user reservations, you agree and acknowledge that Red Rover limits its responsibility and liability to the reservation fee paid to Red Rover and Red Rover shall be held harmless from any injury, loss, or damage to persons or property for any reason while you are a guest at any campground, or while in transit, and Red Rover will not be held responsible for costs incurred by you. You further agree that any liability of Red Rover hereunder is limited to those matters related to services and products within Red Rover’s control.

Disclaimer of Warranties and Liability

All content on this Website is provided “as is” and without warranties of any kind either expressed or implied. Other than those warranties which, under the U.S. laws applicable to these terms, are implied by law and are incapable of exclusion, restriction, or modification,

Red Rover disclaims any and all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Neither Red Rover, its affiliated or related entities, nor the providers, nor any person involved in the creation, production, and distribution of this Website warrant that the functions contained in this Website will be uninterrupted or error free, that defects will be corrected, or that the server that makes the content available will be free of viruses or other harmful components. The content that you access on this Website is provided solely for your convenience and information only. Red Rover does not warrant or make any representations regarding the results that may be obtained from the use of this Website, or as to the reliability, accuracy or currency of any information content, service and/or merchandise acquired pursuant to your use of this Website.

You expressly agree that use of this Website is at your sole risk. You (and not Red Rover) assume the entire cost of all necessary servicing, repairs or correction of your system. You expressly agree that neither Red Rover, nor its affiliated or related entities (including its providers), nor any of their respective employees, or agents, nor any person or entity involved in the creation, production and distribution of this Website, is responsible or liable to any person or entity whatsoever for any loss, damage (whether actual, consequential, punitive or otherwise), injury, claim, liability or other cause of any kind or character whatsoever based upon or resulting from the use or attempted use of this Website or any other linked site. By way of example, and without limiting the generality of the foregoing, Red Rover and related persons and entities shall not be responsible or liable for any claim or damage arising from failure of performance, error, omission, interruption, deletion, defect, delay in operation, computer virus, theft, destruction, unauthorized access to or alteration of personal records, or the reliance upon or use of data, information, opinions or other materials appearing on this Website. You expressly acknowledge and agree that Red Rover is not liable or responsible for any defamatory, offensive or illegal conduct of other subscribers or third parties. Some jurisdictions may not allow the exclusion or limitation of liability for consequential or incidental damages. In such jurisdictions, Red Rover’s liability is limited to the greatest extent permitted by law.

Third Party Rights

These Terms are for the benefit of Red Rover and its Providers, its and their officers, directors, employees, affiliates, agents, licensors, and suppliers. Each of these individuals or entities shall have the right to assert and enforce these Terms directly against you on its or their own behalf.

Jurisdictional Issues

Unless otherwise specified, the content contained in this Website is presented solely for your convenience and/or information. This Website is controlled and operated by Red Rover located in Southern Pines, NC. Red Rover makes no representation that content in this Website is appropriate or available for use in other locations. Those who choose to access this Website from other locations do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable. You may not use or export the materials in this Website in violation of U.S. export laws and regulations. These Terms shall be governed by, construed and enforced in accordance with the laws of the State of North Carolina, as they are applied to agreements entered into and to be performed entirely within such State. Any action you, any third party or Red Rover brings to enforce these Terms, or in connection with any matter is related to this Website, shall be brought only in either the state courts located in North Carolina or Federal or you expressly consent to the jurisdiction of said courts. If any provision of these Terms shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions.